Frequently Asked Questions


What Shipping Methods Are Available?

Standard shipping is 24 - 72hrs.

Do You Ship Internationally?

Yes. At standard international shopping rate.

How Long Will It Take To Get My Package?

24 / 72 hrs Nationwide. Express delivery available on demand


What Payment Methods Are Accepted?

Debit/ Credit Cards, Bank transfer, pay on delivery.

Is Buying On-Line Safe?

All payments made to Richansa are received and managed by paystack and other international payment gateways"

Order & Returns

How do I place an Order?

search for item, Add to shopping cart, Enter Delivery and shipping details, implement payment by any of our payment channels listed, Receive an invoice on successful order with tracking details, Your goods should get to you in 3/48hrs.

How Can I Cancel Or Change My Order?

Call our hotlines or send a mail to

Do I need an account to place an order?

No, you don;t have to have an account; we'll need your accurate shipping details to ensure your order gets to you.

How Do I Track My Order?

On confirmation of your order an invoice will be sent to your email showing details of your order and a tracking ID. Enter the ID on the track your order column on the website.

How Can I Return a Product?

Defective Items can be replaced depending on th condition of the item ,

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